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Terms and Conditions

Please note that each Experimax store is individually owned and operated and all warranty claims and returns must be directed to the original store where the goods have been purchased.

7-Day Return Policy

The return of pre-owned items will not be allowed based on the cosmetic condition of an item as all hardware items are advertised as pre-owned and the cosmetic condition has been declared within the product description field. CPO items may show signs of prior use including scratches, dents, tiny spots and discoloration on the display and other reasonable imperfections associated with functional pre-owned personal electronics.

All items need to be retuned with the original, undamaged packaging with proof of purchase and in the same overall condition as at the time of purchase.

Should you wish to return your device within the 7- day return period, please notify us at ecommerce@experimax.co.za Please include your order number and reason for the return in your email correspondence. Kindly note any courier charges incurred for the return of your item will be at your own cost.Once we have received the device and we are happy with the condition we will refund you.

6-Month Repair or Replace Warranty

Your online purchase is covered by our 6-Month Repair or Replace Warranty. This warranty covers hardware failure.

In case of any functional defect arising during the covered period, Experimax reserves the right to amend repairs to the unit or, as alternative if repairs are not possible or successful, offer a replacement unit of similar specification and equal value. Your warranty does not cover damage resulting from impact, water damage or misuse.

  • Warranty items included: Hardware failure, malfunction or manufacturer defects.
  • The warranty is a “carry in” warranty. Experimax does not offer an on-site or collection service. If this is a requirement, and can be arranged, this will be at an additional cost.
Specific Exclusions:
  • Any damage or loss that can be considered a possible insurance claim. This will include, but not be limited to theft, water damage, malicious damage, impact damage such as damage resulting from dropping of a device.
  • Data recovery
  • Software

Accessory Sales

All accessories are covered under warranty by the original distributor and may be subject to the submission of a warranty claim before a successful settlement/claim can be processed. Warranty periods may vary. Please note that the warranty does not cover damage or misuse.