Premium Pre-Owned Apple®

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WHAT DOES CERTIFIED PRE-OWNED MEAN?

This means that the device was owned by someone else previously. Our products have mostly been handled lightly and with care, that is why they are almost as good as new. So why buy new and pay full price, when you can save money and be a responsible consumer by paying Experimax prices instead. Make the smart choice. At Experimax we provide warranties on all devices. All our devices undergo rigorous testing. So, rest assured, you will be receiving a premium Apple® device in optimal working condition.

HOW DOES THE COSMETIC CONDITION-RATING WORK?

Grade A+: this means that the device is almost as good as new. If there's any blemishes, it is minimal.
Grade A: this means that the device may have some scuffs and nicks on the side or back or other minor signs of previous use.
Grade B+: this means the device has scuffs and nicks, but work like a dream and is fully functional.

6-Month Repair or Replace Warranty

Experimax will not be able to refund on this as the cosmetic condition is stated clearly within the product description.

HOW DO I TRACK MY ORDER?

Your order will be sent with our preferred service provider via a door – to – door delivery service. Tracking details for your order will be emailed to you.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Once you have selected to checkout your shopping cart, you will be able to make payment or cancel your order. Please note we cannot provide an immediate refund once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Kindly allow 3 – 4 business days for delivery to main centres. Outlaying areas may require an additional day or two for delivery. If you experience a delay in receiving your order, please contact us at ecommerce@experimax.co.za immediately and we will help to confirm the status of your order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

You can settle your order through our payment portal, PayFast, via credit card, instant EFT or Mobicred. We also offer a Direct Deposit option to pay for your order. Should you make payment via a Direct Deposit, release of your order is subject to clearance of funds in our bank account.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

All Apple® devices are on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF MY DELIVERY ARRIVES DAMAGED OR IS LOST IN TRANSIT?

We take such matters very seriously and will look into each individual case thoroughly. In the rare instances that a parcel is damaged or lost, please note the following;

  • 1. In the event of damaged samples received, we will require photographic proof of the affected samples and of any damages to the packaging it arrived in. The photo’s together with a copy of your D.O (Delivery Order) should be emailed to us at ecommerce@experimax.co.za with in 48 hours of delivery in order for us to investigate and review before a decision can be made to re-send the sample to you at no cost, subject to availability.
  • 2. In the event of a lost parcel, please email us a copy of your order to investigate. We will make contact with our service provider and re-send the order to you at no cost, subject to availability.
We regret to inform you that no refunds will be given for orders that fall under these categories until such time as a claim has been settled with our delivery service provider.

WHERE CAN I FIND MY WARRANTY?

Your warranty card will be sent with your order. Please keep this warranty card for the entirety of the 6-months warranty period. Please contact the store listed on your warranty card in the unlikely event that the device malfunctions. The store’s details will be provided on your warranty card or alternatively, email your warranty card details to ecommerce@experimax.co.za

WHAT HAPPENS IF I WANT TO SEND BACK MY DEVICE WITHIN THE 7-DAY RETURN PERIOD?

Should you wish to return your device within the 7- day return period, please notify us at ecommerce@experimax.co.za Please include your order number and reason for the return in your email correspondence. Kindly note any courier charges incurred for the return of your item will be at your own cost. Once we have received the device and we are happy with the condition we will refund you.

WHAT KIND OF TESTING/INSPECTION GETS DONE ON THE DEVICES?

21 Point Inspection: iMac/MacBook/Mac mini

  • 1. Charger Port inspection
    • 1. No discharge Check
    • 2. Dead port check Clean Out
  • 2. Headphones inspection
    • 1. Functioning check
    • 2. Clean Out
  • 3. WIFI inspection
    • 1. Functioning check
    • 2. Intermitted working check
    • 3. WIFI finder check
  • 4. Bluetooth inspection
  • 5. Video Out inspection
    • 1. Display port
    • 1. Clean Out
    • 2. Loos Port inspection
  • Functioning to the external screen
    • 1. HDMI
      • 1. Clean Out
      • 2. Loos Port inspection
        • Functioning to the external screen
  • 6. LCD inspection
    • 1. Scratches
    • 2. Marks
    • 3. Blemishes
    • 4. dead spots
    • 5. Lines
    • 6. Colour differences
    • 7. Flickering
    • 8. No Power
    • 9. Black screen
  • 7. Brightness Controls inspection
    • 1. Functioning inspection
    • 2. Control increase brightness
    • 3. Control Decrease brightness
  • 8. Keyboard brightness inspection
    • 1. Functioning inspection
    • 2. Control increase brightness
    • 3. Control Decrease brightness
  • 9. Battery Function inspection
    • 1. Cell Count
      • 1. Replace
      • 2. Service
    • 2. Microphone inspection
      • 1. Mic Check.
      • 2. Note Recorded Functioning test
    • 3. Camera inspection.
      • 1. Check for Camera Freezing.
      • 2. Over-heating.
      • 3. Video and Photo capture Functioning check.
    • 4. OS reloads
      • 1. OS Reloaded to the latest confirmed operating system conducive to the model of .the device
    • 5. Clean Out inside of device
      • 1. Clean out Disk and dust from
        • 1. Mother Board
        • 2. GPU
    • CPU
      • 1. Hard-drive .
      • 2. Keyboard
    • 1. Thermal past scraped off and reapplied.
  • 14. Clean out side of device
    • 1. Remove scratches (When possible).
    • 2. Keyboard cleaned.
    • 3. LCD Cleaned.
  • 15. Volume Controls
    • 1. Check function if they work
  • 16. USB Port Clean out and inspected.
    • 1. Cleaned out.
    • 2. Functionality test.
  • 17. Keyboard
    • 1. Function checked
    • 2. If key is missing or non-responsive it is replaced/fixed.
  • 18. DVD Function
    • 1. DVD inserted check.
    • 2. Optical eye cleaned.
  • 19. Hard-drive
    • 1. Cleaned and tested files loaded and unloaded to ensure working.
  • 20. iCloud removed
    • 1. iCloud is removed with permission of the previous owner.
  • 21. Reset
    • 1. A complete wipe is done and a new OS is put on the device insuring the device starts up as if it was new.